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About MERS

MERS has been providing mediations services mainly in the workplace environment since 1999.

We have conducted over approximately 1,500 workplace mediations and a variety of mediations at the Magistrates Court of South Australia

We have been engaged on many occasions by Return to Work SA agents, employers and, employees in South Australia to mediate workplace disputes as well as commercial disputes.

In addition to our mediation services, we provide:

– Industrial Relations advisory and advocacy service, and
– Appearances before various Tribunals, including Fair Work Commission, the SA Employment Tribunal and the Equal Opportunity Commission of South Australia.

 Our services include assisting workplaces by:

– Developing workplace agreements including Enterprise Agreements,
– Individual Flexible Arrangement Agreements,
– Employment agreements, and
– Conducting independent investigations into allegations of inappropriate workplace behaviour.

Our client base includes employers and employees in both the private and public sectors.

We are proud to mark a quarter of a century of facilitating workplace mediation, forging understanding and bringing harmony to every negotiation table. Thank you to our clients and partners over the 25 years – we appreciate you and look forward to continuing to work with you.

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Sponsor of the Self Insurers of South Australia Annual Conference

Operations and Our Services

The health and safety of all is of paramount importance. We will continue to follow government directions regarding health events while maintaining and providing our services.

Our preference is for in-person appointments for all services. If this becomes not possible, we will continue to operate using either Microsoft TEAMS, Zoom or FaceTime.

Contact via telephone and email is always available.

Stay safe and healthy.


Mediation has proven to be very effective as an early intervention strategy to facilitate an end to disputes and an early return to work in workers’ compensation matters. It also acts as a pro-active strategy to resolve workplace conflict before workers’ compensation claims are lodged.

By focusing on achieving viable and realistic solutions owned by the parties in dispute, mediation can reduce the costs and time involved in settling disputes and minimises the level of resistance between employers and employees. Participants have told us mediation is quicker and less stressful than litigation.

Watch this brief video for an explanation of the mediation process.

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MERS Brochure

Download the MERS brochure here:

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MERS IR Services

Prior to entering into Agreements with workers, contractors or sub-contractors you should obtain qualified advice. MERS Services’ range from simple guidance to full.

Workplace Agreements and Advocacy is an evolving and potentially confusing area, and prior to entering into Agreements with workers, contractors or sub-contractors you should obtain qualified advice. To learn more about this system, its applicability and how you can best manage in the new system.

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What Clients Say