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Operational Changes – COVID-19

The health and safety of all is of paramount importance right now. In line with current medical advice regarding COVID-19, we at MERS have decided to minimise direct contact with others when maintaining and providing our services.

While our office remains open for business as usual (well almost), all our services remain available.  We do have to make some adjustments to the way we conduct our business, effective immediately.

For mediation, industrial relations and human resource services, and when we take instructions, our preference is still for visual contact where possible. As such, we will now be undertaking these services via Skype or FaceTime. Otherwise, we will be able to communicate by telephone.

We will continue to be available by email and telephone.

Thank you in advance to all our clients and mediation participants. Hopefully normality will return soon.

Meanwhile, keep safe and healthy.

About MERS

MERS has been providing mediations services mainly in the workplace environment since 1999.

We have conducted over 1,000 workplace mediations and a variety of mediations at the Magistrates Court of South Australia

We have been engaged on many occasions by Return to Work SA agents, employers and, employees in South Australia to mediate workplace disputes as well as commercial disputes.

In addition to our mediation services, we provide:

– Industrial Relations advisory and advocacy service, and
– Appearances before various Tribunals, including Fair Work Commission, the SA Employment Tribunal and the Equal Opportunity Commission of South Australia.

 Our services include assisting workplaces by:

– Developing workplace agreements including Enterprise Agreements,
– Individual Flexible Arrangement Agreements,
– Employment agreements, and
– Conducting independent investigations into allegations of inappropriate workplace behaviour.

Our client base includes employers and employees in both the private and public sectors.

We are a proud sponsor of the Self Insurers of South Australia Annual Conference.

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Mediation has proven to be very effective as an early intervention strategy to facilitate an end to disputes and an early return to work in workers’ compensation matters. It also acts as a pro-active strategy to resolve workplace conflict before workers’ compensation claims are lodged.

By focusing on achieving viable and realistic solutions owned by the parties in dispute, mediation can reduce the costs and time involved in settling disputes and minimises the level of resistance between employers and employees. Participants have told us mediation is quicker and less stressful than litigation.

Watch this brief video for an explanation of the mediation process.

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MERS Brochure

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MERS IR Services

Prior to entering into Agreements with workers, contractors or sub-contractors you should obtain qualified advice. MERS Services’ range from simple guidance to full.

Workplace Agreements and Advocacy is an evolving and potentially confusing area, and prior to entering into Agreements with workers, contractors or sub-contractors you should obtain qualified advice. To learn more about this system, its applicability and how you can best manage in the new system.

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